GIFTAT REFUND & CANCELATION POLICY
We will try our best to prepare items as per our site photos.
Signing the delivery form means that you have accepted the condition of the purchased items.
But if for any reasons , the received item was not as per the request or the item was damaged , you may complain immediately & send the picture of the received item along with order # to: [email protected] or send details to Whatsapp no: 0504969525 , and we will get in touch with you to arrange for the correct item free of charge if it is our mistake.
Perishable items (roses, chocolates...etc ) are non-returnable as they will be prepared only for you and delivered to you in the best condition.
But in case the received items were damaged , please inform us within an hour as per above procedure to replace them for free as early as possible.
If an item is to be returned such as accessories because it is damaged , it will be inspected & approved by Giftat first then your refund will be processed and a credit will be automatically applied to your original method of payment (credit card or bank transfer) within two (2) weeks after approval.
You can cancel orders as long as they are not picked up from our vendors by the shipping company ONLY by sending an email to [email protected] mentioning your order # to confirm cancellation.
You will not be charged for any items or orders that have been cancelled before shipping.
You will be informed by email that the cancellation is completed and a credit will be automatically applied to your original method of payment within two (2) weeks if paid by a credit card or a bank transfer.
Otherwise , shipping will take place and you will be charged for the item in addition to delivery charges.